The Oettinger Davidoff Group, with a revenue exceeding half a billion Swiss francs and over 4,000 employees worldwide, traces its roots back to 1875 and remains an independent family-owned business to this day. It is dedicated to the production, marketing, distribution, and retailing of premium cigars, tobacco products, and accessories. Its premium cigar business includes the brands Davidoff, AVO, Camacho, Cusano, Griffin’s, Private Stock, Zino, and Zino Platinum. Additionally, the Oettinger Davidoff Group distributes numerous brands under exclusive representation in several countries, including Haribo in Switzerland. The company is deeply rooted in the "crop-to-shop" philosophy, following a vertically integrated approach that spans from tobacco fields in the Dominican Republic and Honduras to its global network of 65 Davidoff flagship stores/satellites and strong retail partners in over 130 countries.
For our Global ICT department, we are looking for a motivated ICT-Client & Collaboration Supporter (m/f/d) 100% to join immediately or by mutual agreement.
Responsibilities:
- Ensuring 1st Level and On-Site Support as well as assisting with the resolution of incidents (2nd Level)
- Installing, configuring, and maintaining Windows and Mac clients using Intune
- Optimizing existing IT solutions and introducing new ones (including analysis, testing, and documentation)
- Providing application support, Active Directory administration, and maintaining technical documentation
- Performing system maintenance and communicating instructions to employees
- Participating in and leading infrastructure projects as well as training end-users
- Supporting remote sites without local IT support and maintaining IT infrastructure
- Improving end-user services and representing their interests within the ICT organization
Requirements:
- Completed training as an IT specialist or a comparable qualification with several years of experience in the IT field, especially in the service desk
- Solid knowledge of Intune, Microsoft Power Apps, network technologies (e.g., TCP/IP, DNS, DHCP), and common ITSM tools (e.g., ITIL)
- Experience with SCCM, PowerShell, and administration of Microsoft Teams and ServiceDesk Plus
- Structured, independent working style with a strong customer and quality focus
- A communicative team player with good German and English skills; additional languages such as French or Spanish are an advantage
- Experience in technical project management and ideally Apple certification
We Offer You:
- The opportunity to join an open, highly committed, and innovative team in Basel.
- Progressive working conditions and social benefits.
- “Time beautifully filled” – every day!
If we have sparked your interest, we look forward to receiving your complete application via the "Apply" button!
